Privacy Policy

Последнее обновление: 16.05.2026На главную

This policy explains what personal data Gastrohub collects, why it uses it, who it shares it with, how long it keeps it, what rights and settings users have, and how to contact us.

1. Operator Details

Detail	Information
Company	"Gastrohub" LLP
BIN / registration number	230940041195
VAT	230940041195
Legal and postal address	Kazakhstan, Shymkent, Al-Farabi district, Aknazar Khan St., 15, 160000
Phone	+7 700 645 69 27
E-mail	info@gastrohub.kz
Website	gastrohub.kz

2. What Data We Collect and Where From

Category	Examples	Source
Identity and contact data	Name, phone, e-mail, delivery or service address.	Forms, account, order.
Order and transactions	Items, service details, delivery, status, payment ID.	Order interface, payment provider.
Account and support	Login, settings, requests, complaints, correspondence.	Account, support channels.
Technical and device data	IP, device, browser, logs, cookies, session events.	Website, cookies, security tools.
Marketing	Consent, channel, campaign reactions, unsubscribe record.	User choice, mailing systems.

3. Purposes and Legal Grounds

orders, delivery, payment, returns and support;
account administration, site security and anti-fraud;
analytics, error fixing and service improvement;
marketing messages when consent or another lawful ground exists;
legal compliance, accounting, taxes, disputes and rights protection.

4. Sharing and Cross-Border Transfer

We share data only when necessary: with payment providers, banks, delivery services, hosting, CRM, IT support, analytics, mailing services, accountants, auditors, lawyers, government authorities and courts. Databases connected with electronic resources are maintained with Kazakhstan requirements in mind, including applicable localization requirements. If access or transfer occurs outside Kazakhstan, lawful grounds and contractual safeguards are used.

5. Retention and Security

Data is kept only as long as needed for the processing purpose, order fulfillment, accounting and tax records, claims, security or mandatory retention. Then the data is deleted, anonymized or restricted.

role-based access control;
secure transmission and reasonable technical measures;
logs, backups and incident response;
confidentiality duties for employees and contractors;
periodic review of data, purposes, retention periods and processors.

6. User Rights and Settings

request information, access, correction, blocking or deletion;
withdraw consent;
opt out of marketing;
manage cookies through available settings;
contact an authorized authority or court.

Requests are sent to info@gastrohub.kz. We may ask for identity confirmation.

7. Children, Automated Decisions and Data Sale

The website is not intended for independent use by people who cannot give legally valid consent. We do not sell personal data and do not make solely automated decisions with legal or similarly significant effects unless this is expressly disclosed.

8. Updates and Contacts

We may update the Policy by publishing a new version on gastrohub.kz. Contacts: info@gastrohub.kz; +7 700 645 69 27; Kazakhstan, Shymkent, Al-Farabi district, Aknazar Khan St., 15, 160000.